Customer Terms & Conditions of Service
Clicking the ‘Start Project’ button on the Start Project page of the METVPresents.com website, identifies a legal commitment by you (collectively referred to below as “client”, “you”, “your” or “customer”) agrees to pay METVPresents.com (referred to in this agreement as “METVPresents.com” or “the Company”) for the services and/or products provided by METVPresents.com in full. As the Client, we send you our payment information (bank details) via email after your online registration and communications with a member of our team. This email will contain the costs payable by you. Clicking the ‘Start Project’ button indicates that you have read and agree to the terms below.
METVPresents.com shall be the only videography service provider retained by the Client for the Project in question. Family and friends of Client shall be permitted to videotape the Project, for non-commercial purposes, provided that such person or persons do not interfere with the videographer’s duties. If, in the opinion of the assigned videographer, such person or persons are inhibiting the videographer from performing his or her duties, the Client shall require the person interfering with the videographer to stop all further videotaping.
METVPresents.com shall assign a videographer from its staff pool exclusively to your project. If necessary, assistants to such videographers shall attend the Project. METVPresents.com reserves the right to change any initial assignment and substitute staff members at any time due to illness and unforeseen circumstances.
3. ILLNESS AND UNFORESEEN CIRCUMSTANCES:
METVPresents.com will not be liable to you under any circumstances if its performance is prevented or impaired due to war, insurrection, strikes, walk-outs, riots, fire, acts of God, including adverse weather conditions and earthquakes, shortages or unavailability of labour or materials, laws or governmental restrictions which conflict with the terms of this Agreement, or any other matter beyond the reasonable control of METVPresents.com. In the event of any unanticipated videographer illness METVPresents.com shall make reasonable efforts to substitute another competent professional. If another videographer cannot be assigned in time for the Project, METVPresents.com shall promptly return to you all fees previously paid by you and shall then have no further liability with respect to this Agreement. METVPresents.com reserves the right to decline outdoor videotaping in the event of inclement weather. As the client, you are responsible for providing an alternate nearby location in the event of inclement weather.
4. LIQUIDATED DAMAGES:
Clicking ‘Accept’ below indicates that you recognize it is extremely difficult and impractical to ascertain the extent of damage caused in the event of a breach on the part of METVPresents.com. Therefore, the parties agree that in the event of any breach arising from the negligence or other unintentional conduct of METVPresents.com, including, without limitation, any damage to or loss of any videotape footage or photographs, you shall be entitled to the following: IN THE EVENT OF DAMAGE TO OR LOSS OF ANY VIDEOTAPE FOOTAGE: A percentage reduction in the price of the video package, based upon the amount of actual tape-time which has been damaged, lost or not captured. You would then receive the final product, containing the footage from the Project, which was captured, not lost or damaged.
5. NON-REFUNDABLE RESERVATION FEES:
A deposit of at least 50% of the total project cost (which is outlined within the payment link that will be sent to via email after your online registration) is required to initiate any METVPresents.com services with you. Ticking the ‘I have read the T&Cs and I am happy to proceed’ checkbox on the METVPresents.com website is also a prerequisite of engaging in any business activities with you, the client. Once the Agreement is signed and the deposit is paid, METVPresents.com shall reserve the time and date agreed upon for the Project and will not make other reservations that will conflict with that date or time. For this reason, all reservation fees are non-refundable.
6. PRICING & PAYMENT SCHEDULE:
The payment schedule we will maintain with clients is as follows:
1. Initial 50% project cost deposit - you provide us with your budget and your project details, we then calculate the project costs and provide you with a quote and a secure payment link sent to you via email. Once the quotation (project cost) has been paid by you, we will commence work on your project.
2. Remaining 50% project cost – the remaining balance is due after the filming and editing process is complete. Once our Project Manager has presented the project video to you and you have signed the Project Completion Form, we will then request the remaining funds.
7. CHANGE IN DATE, TIME OR PACKAGE SELECTION:
You may upgrade your package (or Social Media Package) selection at any time until the day of the filming day of your project. However, under no circumstances shall Client be permitted to change its selection to a lower-priced package. Clients are permitted to re-arrange filming days once with 48 hours prior notice. In case of a change in the time or date of the Project, METVPresents.com shall make reasonable efforts to accommodate the change. However, if the new time or date conflicts with METVPresents.com’s existing schedule, METVPresents.com reserves the right to terminate this Agreement. In the case of such termination, Client shall forfeit any previous non-refundable deposits.
8. COMPLETION OF FINAL PRODUCT:
The entire editing process, from time of scheduling to receipt of the final product is normally 1-3 weeks (depending on the complexity of customer requests), at which time the Client will receive contact from the Videographer to present video drafts to you (with a company watermark). You are entitled to suggest improvements to the content presented, though a there is a maximum of two attempts permitted for Project Managers to edit your content. If an edit does not reach your expectations, even after the second attempt, METVPresents.com Director will attempt to re-edit your Project within 3 weeks. We will require the remaining fees to release the video to you.
9. PUBLICITY RIGHTS/PROMOTIONAL USE OF IMAGES:
The parties agree that METVPresents.com may use images and content from the Client’s Project for commercial use, including, without limitation, promotional videos for exhibition to other potential clients of METVPresents.com.
This Agreement constitutes the sole and exclusive agreement between the parties regarding the services and products to be provided by METVPresents.com in connection with the Project. It is intended by each party to constitute the final written memorandum of all of their agreements and understandings in this agreement. No covenants, warranties, and/or representations, expressed or implied, and no promises or prior agreements whatsoever have been made, agreed to, or entered into by the parties hereto which are not expressly set forth above. If either party to this Agreement has attempted to make such covenants, warranties, and/or representations, promises or prior agreements, they are each superseded hereby and waived. Any waivers, terminations, amendments or modifications of, or additions to, this Agreement must be in writing signed by the party against which the enforcement of such writing is sought.
11. CREATIVE CLAUSE:
It is understood that METVPresents.com is the exclusive official videographer retained by the Client to cover this Project. METVPresents.com is granted full editorial, production and content control by the Client regarding all aspects of the production and post-production services. In the case a particular segment of the Project is either not recorded, partially recorded, or not a part of the edited master tape, it is at the sole discretion of METVPresents.com as the exclusive producer of the Project’s video recording. If something occurred at the filming day that the Client does not want to appear in the final edit, the Client must instruct METVPresents.com within one week of the Project’s recording. Any requests for changes to the final edit that are not the result of errors by METVPresents.com and are outside the three permitted attempts will be made at the current rate of £50 per hour for editing. METVPresents.com cannot guarantee video or audio quality due to restrictions imposed at and/or by the filming location. METVPresents.com will attempt to find suitable filming locations based on your description though we cannot interrupt or interfere with current events or dangerous conditions in any way to correct less than satisfactory shooting conditions. METVPresents.com retains the exclusive right to edit all video content.
12. ADDITIONAL SERVICES:
These are some of the additional services we offer that you may want to include. Please indicate if you want these services to the member of the METVPresents.com Team at the earliest opportunity. Plans and reports will be sent to you once your video’s performance data has been collected.